Terms and Conditions

Last updated: July 7, 2026

Table of Contents

1. OVERVIEW

2. DEFINITIONS

3. REGISTRATION

4. PAYMENTS

5. ACCEPTABLE USE

6. INTELLECTUAL PROPERTY

7. THIRD-PARTY SERVICES AND CONTENT

8. SANCTIONS COMPLIANCE. ANTI-MONEY LAUNDERING

9. DATA PROTECTION

10. DISCLAIMER OF WARRANTIES

11. LIMITATION OF LIABILITY

12. INDEMNIFICATION

13. TERM; SUSPENSION AND TERMINATION

14. GOVERNING LAW; DISPUTE RESOLUTION

15. ELECTRONIC COMMUNICATIONS AND SIGNATURES

16. MISCELLANEOUS

17. DATA RETENTION

18. CONFIDENTIALITY

19. CONTACT US

1. OVERVIEW

We are Telecom Apps LLC, doing business as Kleos ("Company," "we," "us," or "our"), incorporated in the State of California, with our business address at 541 Jefferson Ave, Suite 100, Redwood City, CA 94063, United States (entity number 201514610132).

These Terms and Conditions (“Terms”) govern your access to and use of our website and platform at https://kleos.io and https://app.kleos.io/, together with all related applications, tools, and dashboards operated by us (the "Platform").

For purposes of these Terms, "you" and "your" means you as a user of the Platform, whether an individual or a legal entity.

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform. We may update these Terms at any time by posting a revised version. Continued use after an update takes effect means you accept the changes. Additional terms may apply to your use of specific features or services on the Platform, whether under a written agreement with Kleos or otherwise; where such additional terms apply, they will be presented to you or made available at the relevant point of use.

The Platform is intended for use by individuals who are at least 18 years old, acting either in a personal capacity or on behalf of an entity with authority to bind that entity. Persons under the age of 18 may not use or register on the Platform.

2. DEFINITIONS

Capitalized terms used but not defined in these Terms have the meanings given to them in your applicable written agreement with Kleos. As used in these Terms:

“Account” means an account to access and use the Platform in accordance with the applicable terms.

“Affiliate”means, with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with such entity.

“Agreement”means, as applicable, a written agreement entered into between you and the Company (or its Affiliates or counterparties) governing the provision of Services, and related commercial or employment terms.

“Authorized User”means an employee, officer, or other individual authorized by a Client to access and use the Platform on the Client’s behalf. An Authorized User is a type of User.

“Client”means a business entity that has registered on the Platform, whether or not such entity has yet entered into a written agreement with us.

“Confidential Information” means any non-public information disclosed to or accessed by a party through the Platform or otherwise in connection with the use of the Platform, including business, financial, technical, and personnel information, the terms of any Statement of Work, compensation and payment information, and any information a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of or reference to the disclosing party's Confidential Information.

“Contractor”means an individual or entity engaged by the Company or its Affiliates or counterparties to provide services on an independent contractor basis.

“Employed Worker”means an individual employed, or being onboarded for employment, by the Company or its Affiliates or counterparties.

“Personal Data”means any information relating to an identified or identifiable individual that constitutes “personal data,” “personal information,” or a similar term under applicable data protection legislation.

“Services”means any professional services provided under an Agreement, as described in the applicable Statement of Work.

“Statement of Work” or “Service Details”means a document created and/or accepted through the Platform setting out the scope of services, term, compensation, and related terms applicable to a Client, Contractor, and/or Employed Worker, as further described in the applicable written Agreement between you and Kleos.

“User”means any person who accesses or uses the Platform, including a Client, Authorized User, Contractor, or Employed Worker.

Headings are for convenience only. “Including” means “including without limitation.”

3. REGISTRATION

By registering on and using the Platform, you represent and warrant that: (a) all registration information you submit is true, accurate, current, and complete, and you will promptly update it as necessary; (b) if registering on behalf of an entity, you have full legal authority to bind that entity; (c) you have the legal capacity to agree to these Terms and are not barred from using the Platform under applicable law; and (d) your use of the Platform will comply with all applicable laws and regulations.

Identity and business verification. As a condition of using the Platform, we may require you to complete identity verification, business registration verification, and other know-your-customer (“KYC”), anti-money-laundering (“AML”), and sanctions screening procedures, using our own systems and/or those of integrated third-party verification providers. We may suspend your access to the Platform, decline to process any Statement of Work or payment, or terminate your Account, at any time if verification is not completed, is not renewed upon our request, or yields a result that we, in our reasonable discretion, consider adverse or unacceptable from a compliance, fraud-prevention, sanctions, or risk-management perspective. We have no obligation to activate any Statement of Work unless and until applicable verification has been completed.

You are responsible for maintaining the confidentiality of your Account credentials, restricting access to authorized individuals, and immediately notifying us of any suspected unauthorized access or security incident affecting your Account. You are responsible for all activity that occurs under your Account, including actions taken by any User on your behalf. We may suspend access to your Account if we suspect your Account has been compromised.

If you register on the Platform on behalf of an entity, you are responsible for creating and managing user accounts for your Authorized Users, assigning each account the appropriate role and permissions, and regularly reviewing administrator access to ensure it remains consistent with these Terms and your internal policies. Where an individual with Platform access ceases to be employed or engaged by you, or no longer requires access for a legitimate business purpose, you are responsible for promptly disabling or removing that individual's access. You are responsible for all actions taken through an Account under your control, whether or not access was disabled as required by this Section, and the Company shall have no liability for any loss or harm arising from your failure to manage account access in accordance with this Section.

We are not liable for any act, omission, or loss resulting from your own error, including any payment, filing, or communication on the basis of inaccurate or outdated information in your Account. You are responsible for keeping your Account information current.

4. PAYMENTS

All payments in connection with the use of the Platform shall be made in accordance with the applicable written Agreement between you and the Company, including as to amount, timing, and currency. Except as expressly stated in that Agreement, all fees and payments are non-refundable.

The Platform provides a technology interface for managing Statements of Work and payments. Where movement of funds is carried out through third-party payment processors or other partners engaged by the Company from time to time, the Company is not liable for delays, errors, or failures caused by such third parties.

The Platform serves as the primary system of record for Statements of Work, approvals, payment data, and related notices. Absent manifest error, the Platform's records and logs shall be conclusive evidence of the matters they record, consistent with your applicable written Agreement with us.

5. ACCEPTABLE USE

You may use the Platform only for its intended purpose as described in these Terms: creating, reviewing, and managing Statements of Work; receiving or providing Services; managing payments; and communicating in connection with the foregoing (the “Permitted Purpose”). Any use of the Platform outside the Permitted Purpose is not authorized.

Without limiting the foregoing, you agree not to:

• Use the Platform for any purpose other than the Permitted Purpose, including any use not contemplated by these Terms or your applicable written Agreement with us;
• Provide false, misleading, or incomplete information in connection with registration, verification, a Statement of Work, or a payout request;
• Use the Platform to facilitate money laundering, terrorist financing, sanctions evasion, tax evasion, or any other unlawful activity;
• Attempt to circumvent, disable, or interfere with KYC, verification, sanctions-screening, or security features of the Platform;
• Contact, solicit, or engage a Client, Contractor, or Employed Worker introduced to you through the Platform for the purpose of entering into, or performing, an engagement outside the Platform in order to avoid fees or obligations owed to the Company, whether during your use of the Platform or for a period of 12 months following its termination;
• Access or use the Platform to build, benchmark, or support a competing product or service, or to extract, compile, or use Platform data to solicit our Users or Clients;
• Reverse engineer, decompile, or disassemble any part of the Platform;
• Use any automated means (bots, scrapers, scripts) to access or extract data from the Platform;
• Impersonate any person, or misrepresent your affiliation with any person or entity;
• Upload or transmit viruses, malware, or other harmful code, probe or test the vulnerability of the Platform, or otherwise interfere with or disrupt the integrity, security, or performance of the Platform;
• Harass, threaten, or abuse other users, or our employees or agents;
• Make any statement, public or private, that is intended to damage the reputation, goodwill, or business of the Company (nothing in this bullet restricts any legally protected communication, including truthful reviews, complaints to a regulator, whistleblower disclosures, or statements protected under applicable labor or employment law);
• Frame, mirror, or embed any part of the Platform without our prior written consent, or remove or alter any proprietary notices on the Platform;
• Use the Platform in any manner that violates applicable law, including employment, tax, financial services, export control, or data protection law; or
• Use the Platform to engage or pay any individual or entity operating in an industry or business activity identified as unsupported in our Unsupported Industries list, available at https://kleos.io/unsupported-industries, as updated by the Company from time to time. The Company may decline, suspend, or terminate any Account where it determines, in its reasonable discretion, that the underlying business activity falls within an unsupported industry, whether or not such determination was made at the time of onboarding.

A violation of this Section constitutes a material breach of these Terms and, where applicable, of the underlying Agreement, and may result in immediate suspension or termination of Platform access without prejudice to other remedies.

6. INTELLECTUAL PROPERTY

We (or our licensors) own all right, title, and interest in the Platform itself, including its source code, databases, software, design, interfaces, and the Company's trademarks, service marks, and logos (collectively, the “Platform IP”). This Section addresses only the Platform IP; ownership of Deliverables and other work product created in the course of the Services is governed exclusively by your applicable written Agreement with us.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for the Permitted Purpose during the period you are authorized to do so. This license terminates automatically and immediately upon termination or suspension of your access to the Platform, whether under these Terms or your applicable written Agreement.

Except as expressly permitted, no part of the Platform IP may be copied, reproduced, modified, adapted, distributed, publicly displayed, or otherwise exploited without our prior written consent. Nothing in these Terms grants you any right to use the Company's trademarks, service marks, or logos, whether in marketing, on your own website, or otherwise, without our prior written consent in each instance. All rights not expressly granted to you are reserved by the Company.

You acknowledge and agree that any suggestions, ideas, feedback, or recommendations you provide regarding the Platform (“Feedback”) may be freely used by the Company. You hereby irrevocably assign to the Company all right, title, and interest in and to any Feedback, and, to the extent such assignment is not effective under applicable law, grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, and commercialize such Feedback for any purpose, without obligation, attribution, or compensation to you. You waive any moral rights you may have in the Feedback to the extent permitted by applicable law.

7. THIRD-PARTY SERVICES AND CONTENT

The Platform may integrate with or link to certain third-party services, including, but not limited to KYC/AML providers (collectively, “Third-Party Services”), which we may add, remove, or change at any time. We do not control, and are not responsible for, the availability, accuracy, content, security practices, or performance of any Third-Party Service, and we make no warranty of any kind with respect to any Third-Party Service. Your use of any Third-Party Service is governed by that provider's own terms and privacy policy, and you use it at your own risk. To the fullest extent permitted by applicable law, we disclaim all liability arising from or relating to any Third-Party Service.

8. SANCTIONS COMPLIANCE. ANTI-MONEY LAUNDERING

Use of the Platform is subject to compliance by the User with applicable sanctions, export control, and anti-money-laundering laws, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC") and equivalent authorities in the United Kingdom and European Union. We may screen Users, transactions, and counterparties against applicable sanctions and watch lists on an ongoing basis.

You represent and warrant, on a continuing basis, that: (a) you are not, and no person owning or controlling you, or whom you own or control, is a person or entity that is the target of sanctions administered by OFAC, the UK, the EU, or the United Nations, or is organized, located, or resident in a country or territory that is itself the subject of comprehensive sanctions; (b) you will not use the Platform to conduct business with, or for the benefit of, any such person, entity, country, or territory; and (c) you will not use the Platform for any purpose prohibited by applicable export control, sanctions, or anti-money-laundering law, including money laundering, terrorist financing, or sanctions evasion. You will notify us immediately if you become aware that any of the foregoing representations is or becomes inaccurate.

We may immediately suspend or restrict Platform access, decline to process any transaction, or terminate an Account, without liability, where we determine that continued access or processing may violate applicable sanctions or AML laws, or where a User, or any person associated with a User's Account, appears on a relevant sanctions or watch list, or where any representation in this Section is or becomes inaccurate. This Section applies independently of, and in addition to, any sanctions provisions in the applicable written Agreement, and is not limited by any notice or cure period that might otherwise apply to termination of the Agreement itself.

Your use of the Platform is also subject to our KYC/AML Policy, available at https://kleos.io/kyc-aml-policy, which is incorporated into these Terms by reference and sets out in further detail the identity verification, business verification, and anti-money-laundering procedures applicable to Platform Users. In the event of any conflict between these Terms and the KYC/AML Policy on matters specifically addressed by the KYC/AML Policy, the KYC/AML Policy shall prevail.

9. DATA PROTECTION

Our collection and processing of Personal Data through the Platform is governed in our Privacy Policy, available at https://kleos.io/privacy-policy (the “Privacy Policy”), which is incorporated into these Terms by reference. By using the Platform, you consent to the processing of your Personal Data as described in the Privacy Policy.

We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation, the UK GDPR, the California Consumer Privacy Act.

Please be advised that the Platform is hosted in the United States. If you access the Platform from a jurisdiction with data protection laws that differ from those of the United States, your continued use of the Platform constitutes your consent to the transfer and processing of your Personal Data in the United States, subject to appropriate safeguards where required by applicable law.

If you are a California resident, you have certain rights under the California Consumer Privacy Act, as further described in our Privacy Policy. If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

If you are located in another U.S. state, the European Economic Area, the United Kingdom, or the United Arab Emirates, you may have additional rights under applicable data protection law, as further described in our Privacy Policy.

10. DISCLAIMER OF WARRANTIES

THE PLATFORM, AND ANY CONTENT, INFORMATION, OR GUIDANCE MADE AVAILABLE THROUGH IT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING:

• THE COMPANY DOES NOT PROVIDE LEGAL, TAX, IMMIGRATION, OR ACCOUNTING ADVICE AND IS NOT PERMITTED TO ENGAGE IN THE PRACTICE OF LAW. ANY INFORMATION MADE AVAILABLE THROUGH THE PLATFORM IS GENERAL IN NATURE, IS NOT A SUBSTITUTE FOR ADVICE FROM A QUALIFIED PROFESSIONAL, AND SHOULD NOT BE RELIED UPON AS SUCH;
• ANY AUTOMATED CALCULATION, DEFAULT SETTING, OR TEMPLATE MADE AVAILABLE ON THE PLATFORM REFLECTS GENERAL REQUIREMENTS ONLY, MAY NOT REFLECT YOUR SPECIFIC CIRCUMSTANCES, AND IS NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR CURRENT;
• WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY DEFECT WILL BE CORRECTED, OR THAT USE OF THE PLATFORM WILL ITSELF RESULT IN YOUR COMPLIANCE WITH ANY APPLICABLE LAW;
• WE MAKE NO WARRANTY AS TO THE ACCURACY, RELIABILITY, OR LEGAL VALIDITY OF ANY DOCUMENT, CALCULATION, OR OUTPUT GENERATED THROUGH ANY FEATURE OF THE PLATFORM, INCLUDING ANY AUTOMATED FEATURE OR ELECTRONIC SIGNATURE FUNCTIONALITY WE MAY MAKE AVAILABLE FROM TIME TO TIME;
• WE DO NOT REVIEW, VALIDATE, OR GUARANTEE THE ACCURACY OR LEGALITY OF ANY CONTENT YOU CREATE, UPLOAD, OR SUBMIT TO THE PLATFORM, INCLUDING THE TERMS OF ANY STATEMENT OF WORK OR ANY PERSONAL DATA, AND ANY DECISION MADE IN RELIANCE ON SUCH CONTENT IS YOUR SOLE RESPONSIBILITY;
• YOU ARE SOLELY RESPONSIBLE FOR ANY DATA YOU DOWNLOAD FROM THE PLATFORM, AT YOUR OWN RISK;
• WE MAKE NO WARRANTY REGARDING ANY SERVICE REQUESTED OR OBTAINED THROUGH THE PLATFORM OR ANY TRANSACTIONS ENTERED INTO THROUGH THE PLATFORM.

THIRD-PARTY SERVICES ARE SUBJECT TO SECTION 7 OF THESE TERMS AND ARE PROVIDED "AS IS."

We may change, update, suspend, or discontinue any part of the Platform at any time, without liability except to the extent caused by our breach of express obligations under these Terms or applicable Agreement.

The Platform may occasionally contain typographical errors, inaccuracies, or omissions, including in relation to pricing, or other information. We reserve the right to correct any such error, inaccuracy, or omission, and to change or update information on the Platform at any time, without obligation to do so except where required by applicable law. No update or "last modified" date on the Platform implies that all information has been reviewed or updated as of that date.

NOTHING IN THIS SECTION LIMITS ANY WARRANTY EXPRESSLY SET OUT IN THE APPLICABLE AGREEMENT, AND NOTHING IN THIS SECTION EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, our aggregate liability arising out of or relating to your access to or use of the Platform, whether in contract, tort, or otherwise, shall not exceed the greater of: (a) the Fees, if any, paid by you to us for use of the Platform (“Platform Usage Fees”) in the six (6) months preceding the event giving rise to the claim; or (b) one thousand U.S. dollars (USD 1,000.00).

IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in this Section limits or excludes liability that cannot be limited or excluded under applicable law, including liability for our fraud or fraudulent misrepresentation.

This Section does not limit your indemnification obligations under Section 12 (Indemnification), which are not subject to any cap and remain unlimited.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its Affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, and costs (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms; (b) your violation of applicable law in connection with your use of the Platform; or (c) your fraudulent, unauthorized, or unlawful use of the Platform.

This Section applies solely to your use of the Platform and is without prejudice to any indemnification obligation under your applicable written Agreement relating to the Services.

13. TERM; SUSPENSION AND TERMINATION

These Terms take effect from the earlier of the date you first access or use the Platform, or the date you create an Account, and remain in effect for as long as you have access to, or use, the Platform, unless earlier terminated in accordance with this Section.

We may suspend, restrict, or terminate your Account and access to the Platform, in whole or in part, immediately without notice or liability to you, in our sole discretion if: (a) you breach these Terms or your applicable written Agreement with us; (b) we are required to do so to comply with applicable law, a sanctions regime, court order, or governmental request; (c) we reasonably believe your Account or use of the Platform poses a security, fraud, sanctions, or compliance risk, including as described in Section 8, or that your conduct, or credible information we receive about your conduct, poses a reputational, legal, or regulatory risk to the Company or other users; (d) you become insolvent, are subject to bankruptcy or similar proceedings, or cease to operate in the ordinary course of business; or (e) your written Agreement with us is suspended or terminated in accordance with its terms; (f) you engage in fraudulent, harassing, or abusive behavior toward the Company or other Users; (g) you engage in conduct that is illegal or harmful to other Users, third parties, or the Company’s business interests; or (h) you fail to make any payment required under these Terms or your applicable Agreement.

If your Account is terminated, you may not create a new Account or otherwise access the Platform without our prior written permission. Upon termination of your Account, you will no longer have access to any content available through your Account, except as required by applicable law or as expressly stated in our Privacy Policy.

You may request closure of your Account and cease using the Platform at any time by contacting us, provided that you have no active written Agreement with us and no longer need or wish to use the Platform. Where you have an active written Agreement with us, your right to close your Account is governed by that Agreement termination provisions.

We may suspend or close any Account that has been inactive for an extended period, upon notice where reasonably practicable.

Suspension or termination of Platform access is independent of, and does not by itself terminate, any underlying written Agreement, and vice versa, except where the Agreement expressly provides otherwise. Provisions of these Terms that by their nature should survive termination will survive any termination.

14. GOVERNING LAW; DISPUTE RESOLUTION

These Terms, and any dispute arising out of or relating to your use of the Platform that is not otherwise subject to the dispute resolution provisions of your applicable written Agreement with us, are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles.

Any action, suit, or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New York County, New York, and each party irrevocably submits to the personal jurisdiction of such courts and waives any objection based on improper venue or forum non conveniens.

15. ELECTRONIC COMMUNICATIONS AND SIGNATURES

By using the Platform, you consent to receive communications electronically (including through the Platform) and agree that electronic communications and records satisfy any requirement that they be in writing. These notices may include alerts related to the Services, payment and these Terms through your Account or via email and you agree that they will be considered received 24 hours after they are sent.

Documents made available for signature through the Platform functionality may be executed electronically, including via a Third-Party Service, and will be binding on the signing party to the same extent as a handwritten signature or use of a paper-based recordkeeping system to the fullest extent permitted by applicable law, and you waive any right to challenge the validity or enforceability of such a document solely on the ground that it was signed or retained electronically.

The audit trail and completion certificate generated upon signature completion constitute conclusive evidence, absent manifest error, that the document was signed by the identified signatory on the date and time indicated. By signing a document through the Platform, you represent that you have the authority to execute that document, whether on your own behalf or on behalf of the entity you represent, and that you intend to be legally bound by it.

16. MISCELLANEOUS

These Terms, together with the Privacy Policy and, where applicable, your written Agreement with us, constitute the entire agreement between you and us regarding your use of the Platform, and supersede any prior or contemporaneous understanding on that subject.

If any provision of these Terms is held unenforceable, that provision will be replaced with an enforceable provision that most closely achieves the intent of the original, and the remaining provisions will remain in full force and effect.

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an Affiliate or in connection with a merger, acquisition, financing, or sale of assets, without your consent. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent, and any purported assignment in violation of this Section is void.

No failure or delay by either party in exercising any right under these Terms will operate as a waiver of that right, nor will any single or partial exercise preclude any other or further exercise of that or any other right.

These Terms do not confer any rights or remedies on any person other than you and us, except as expressly stated otherwise.

Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, governmental action, labor disputes, or failure of internet, telecommunications, or utility services, or of a Third-Party Service.

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us, unless otherwise expressly provided under an applicable written Agreement between you and the Company (or its Affiliates or counterparties).

17. DATA RETENTION

The Platform is not a data storage or backup service. While we maintain reasonable backup procedures for data processed through the Platform, we do not guarantee the availability, completeness, or retention of any content beyond what we are required to retain under applicable law, and you are responsible for maintaining your own copies of any content you consider important. We will retain and delete content in accordance with our Privacy Policy and any statutory retention obligations applicable to our records; nothing in this Section authorizes deletion of content we are required to retain. Except to the extent caused by our failure to exercise reasonable care required under applicable law, we are not liable for any loss or corruption of data resulting from factors outside our direct control, including Third-Party Service failures, internet or infrastructure outages, or your own acts or omissions.

18. CONFIDENTIALITY

Each party that receives Confidential Information will: (a) use it solely for the purpose for which it was disclosed, including use of the Platform; (b) protect it using at least the same degree of care it uses to protect its own confidential information of similar nature, and no less than a reasonable degree of care; (c) not disclose it to any third party without the disclosing party's prior consent, except to personnel, contractors, or advisors who need to know it for the Permitted Purpose and who are bound by confidentiality obligations at least as protective as this clause; and (d) not use it to circumvent, compete with, or gain an unfair advantage over the disclosing party.

A party may disclose Confidential Information to the extent required by law, regulation, or a valid order of a court or governmental authority, provided that, where legally permitted, it gives the disclosing party reasonable advance notice to seek a protective order or other appropriate remedy.

Each party acknowledges that unauthorized disclosure of Confidential Information may cause irreparable harm for which monetary damages would be an inadequate remedy, and that the disclosing party is entitled to seek injunctive relief in addition to any other available remedy. This Section 18 shall survive for three (3) years following the termination of these Terms, except that obligations relating to trade secrets shall survive for as long as the relevant information remains a trade secret under applicable law.

19. CONTACT US

To resolve a complaint regarding the Platform, or to request further information, please contact us at support@kleos.io or at 541 Jefferson Ave, Suite 100, Redwood City, CA 94063, United States.